Businesses log the date and time they filed complete requirements and the date and time each permit or license was released. EASE PH checks the records. ARTA, the Cabinet Secretary and PCCI see exactly where business entry stalls, by industry and by locale.
When complete requirements went in, through the Central Business Portal, an LGU eBOSS or over the counter; when the permit or license came out; and what the step was really like, extra documents, visits, unclear fees.
Records are checked against receipts and claim stubs, then compared with the 3-7-20 working-day standards of RA 11032.
Validated delays reach ARTA through its eCMS, alongside complaints filed directly or via Tala, and the Cabinet Secretary. PCCI uses the patterns to brief local chambers and members.
Common steps are pre-listed; each industry adds its own sector permits.
Collects and validates records, flags breaches of processing standards.
Brings in member companies and local chambers; sees trends by province.
Receives flagged cases for review and possible investigation.
Uses agency processing metrics in performance reviews.